DELIVERY OF PRODUCTS / SHIPPING POLICY

We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery. All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the email info@magicalflowers.ae. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person. Delivery within Dubai / Sharjah and Ajman will be free of charge if the purchase is above 250 AED. Please contact our customer service on 04-5479670 or 056-4221288 or send us email on info@magicalflowers.ae to get more details about delivery for less than 250 AED purchase and delivery to other Emirates.

DELIVERY CHARGES

Free delivery within Dubai / Sharjah and Ajman if the purchase is above 250 AED. For other location please contact our customer care on 04-5479670 or 056-4221288 or send us email on info@magicalflowers.ae to get more details.

PRODUCT RETURNS AND EXCHANGES

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund possible. To return any items that are damaged or not as per your original order, please send an email within 1 day of receipt of the product including images of the damaged items to info@magicalflowers.ae , together with your order number. One of our customer service representatives will handle your claim directly and apply the appropriate remedy to resolve the matter in the quickest possible timeframe. Refunds are not guaranteed and at the entire discretion of magicalflowers.ae. Please note that we cannot offer exchanges on any sale or unpacked products.